After-sale Service / After Sales

technical articles
After-sale Service
  • 24-hour / 7-day service
  • 72-hour door-to-door service for areas out of Shanghai but within Mainland China.
  • 6-hour door-to-door for special service(Mainland China)
  • 2-hour door-to-door service regarding leak issue (Mainland China)
Service Item
  • Design Consultation: Free on-site design and installation for customized order within Mainland China.
  • Machine Installation: installation, adjustment and pressure test. (Within Mainland China and before shipment)
  • Repair: professional technician who can successfully repair your machine.(Mainland China)
  • Periodic Maintenance: preventive maintenance performed by service technicians and keeps your CHANGKAI machine well adjusted and operating in top condition. Helps identify potential problems with your CHANGKAI machine before they develop into large problems, causing downtime. (Mainland China)
  • On-line Service: We have special on-line service for oversea customers. For oversea customer please contact our oversea sales describing machine issue and we will make response within 12 hours. Manual, video, instruction, technical supports are all available on-line.
  • Service Review: collect customer feedback for our after-sales service and make improvement accordingly
Free Safety Check and Maintenance
Free safety check and maintenance are available and can be booked by calling CHANGKAI service line between June and September each year. (Mainland China)